Privacy
Policy
PsychWide Psychology ("we", "us", "our") is the private practice of Paul Greeff, Registered Psychologist (AHPRA-registered, member of the Australian Psychological Society). This policy explains how we handle your personal and health information under the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the APS Code of Ethics (2007), and the standards of the Psychology Board of Australia.
Protecting the confidentiality of what you share with us is core to good clinical practice. We treat your information with the same care we bring to the therapy room.
1. Your consent
When you provide personal information to PsychWide — at intake, in session, or via our booking system — you consent to us handling that information in the ways described below. You can decline to provide information, decline a proposed assessment or intervention, or withdraw your consent at any time; we'll explain what that would mean for the service you're receiving so the decision is fully informed. Comprehensive informed consent (covering the matters set out in APS Code standard A.3.3) is reviewed with you before psychological services begin.
2. What we collect
Consistent with APS Code standard A.4, we collect only the information reasonably necessary to deliver safe and effective psychological services. That may include:
- Identifying details — name, date of birth, address, phone, and email.
- Medicare details, private health fund details, and (where relevant) referral and Mental Health Care Plan information.
- Clinical information — presenting concerns, history, prior treatment, medications, risk factors, and progress notes generated through your care.
- Appointment and session records.
- Billing and payment details.
When you use our website or the online booking portal, certain non-identifying data is also collected (IP address, browser, device type, pages viewed) through cookies and tools such as Google Analytics. This data does not identify you individually.
3. How we collect it
Information is gathered when you:
- Book an appointment or complete an intake form.
- Attend a session, in person or via telehealth.
- Are referred by a GP, psychiatrist, or another clinician.
- Reach out by phone, email, or our website forms.
- Pay for services or have a rebate processed.
Collecting information from third parties (associated parties). Where we need to collect information about you from someone other than you — for example, a referring GP, psychiatrist, family member, or another health professional — we will, consistent with APS Code standard A.7, obtain your consent first and explain what is being collected, from whom, and why.
Anonymised usage data is gathered automatically as you browse our site to help us understand how the site is used and improve it.
4. Why we collect it
We use your information to:
- Provide and document the psychological care you've engaged us for.
- Coordinate appointments, reminders, and correspondence with you.
- Communicate with other clinicians involved in your care, where you've consented to that contact.
- Process Medicare rebates, health-fund claims, and invoicing.
- Meet our legal, regulatory, and professional obligations (including AHPRA, the Psychology Board of Australia, and the APS Code of Ethics).
- Understand and improve how our website works.
5. Limits to confidentiality
Confidentiality is fundamental to therapy, but it has well-established limits. Consistent with APS Code standard A.5 and the Privacy Act 1988 (Cth), we may disclose information without your further consent in the following circumstances:
- Where you've given consent for us to share information with a specified person or organisation.
- Where the law compels disclosure — for example, a court subpoena or a lawful order from a regulatory body.
- Mandatory reporting obligations, including suspected child abuse or neglect under South Australian child-protection law.
- Serious threat to life, health, or safety — where disclosure is necessary to lessen or prevent a serious threat to your safety or the safety of others (Privacy Act s.16A; APS Code A.5.2). The threat does not need to be immediate to enliven this exception.
- Professional supervision and consultation — Paul receives clinical supervision as part of maintaining good practice. Identifying details are removed or, where they cannot be, your consent is obtained, in line with APS Code A.5.2(d).
These limits are reviewed with you at the outset of the therapeutic relationship and revisited as needed.
6. Routine disclosure
Outside the situations above, your personal or health information is shared only where necessary for your care, and only with your consent. That can include:
- Treating GPs, psychiatrists, allied-health professionals, or specialists.
- Medicare and private health insurers for rebate processing.
- Secure third-party providers who host our records or run our booking system, under contractual confidentiality obligations.
Anonymised website analytics may be shared with third-party tools (e.g. Google Analytics). We do not sell, rent, or trade your personal information.
7. Storage, security, and how long we keep records
We take reasonable steps to protect your information from loss, misuse, unauthorised access, and disclosure:
- Where records are stored. Electronic records are held on encrypted, password-protected practice-management systems, hosted in Australia wherever possible. Paper records (if any) are kept in locked storage with restricted access.
- Who has access. Routine access is limited to Paul as the treating psychologist and to administrative staff strictly as required for booking, billing, and correspondence. Third-party platform providers (booking, records, email) operate under contractual confidentiality obligations.
- How long we keep records. In line with APS Code standards B.2.2 and B.2.3, we retain client records for a minimum of seven years from the date of last client contact. For clients seen while under the age of 18, records are retained until the client reaches 25 years of age. Records may be kept longer where law, our insurer, or professional standards require.
- Overseas data. Where a vendor stores any data outside Australia, we take reasonable steps to ensure they comply with the APPs, consistent with APP 8.
8. Accessing and correcting your records
You may request access to your personal and health information and ask us to correct anything that is inaccurate or out of date (APPs 12 and 13; APS Code A.6 and B.2.4). Please make the request in writing to our Privacy Officer (details below). A reasonable fee may apply to cover the time involved in compiling records.
9. Website and digital privacy
Our website uses cookies to remember preferences and to gather anonymised usage data. You can disable cookies in your browser at any time, though some site features may not work as expected. We may use Google Analytics and similar tools to understand traffic patterns; these tools collect data in a form that does not identify you personally.
10. Complaints
If you're worried about how your information has been handled, please contact our Privacy Officer first — most concerns can be resolved quickly. If you're not satisfied with our response, you can lodge a complaint with:
- The Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au · 1300 363 992.
- The Australian Health Practitioner Regulation Agency (AHPRA) — www.ahpra.gov.au · 1300 419 495.
- The APS Ethics Committee — psychology.org.au.
11. Changes to this policy
We may revise this policy as our practice, our digital tools, or the law evolves. The current version will always be available on this page, dated below.
12. Governing law
This policy is governed by the laws of South Australia and the Commonwealth of Australia.
13. Contact our Privacy Officer
If you have questions about this policy, your records, or how we handle your information:
PsychWide Psychology — Privacy Officer
The Parks, First Floor, Unit 12
154 Fullarton Road
Rose Park SA 5067
Phone: (08) 7228 2319
Email: info@psychwide.com.au
Last updated: May 2026